Message template selector within the Banyan Reviews manager

Banyan Reviews

Before you can win new customers, you need Google business reviews and Facebook Recommendations that showcase your business.

Get New Reviews

Turn loyal customers into online advocates by sending review requests as a regular part of your customer experience.

Multiple Review Sites

Choose sites (Google, Facebook, Healthgrades, etc.) customers will see in your reviews requests.

Automatic System

Automate requests in-house, directly from your patient- or customer-management system.

Sample Google business reviews within the Banyan app

On-Site Requests

Text or email review requests while customers are enjoying great service at your location.

Custom Features

Tap into your brand persona by adding a photo and customized message to your requests.

Manage existing reviews.

Be proactive with a review manager that lets you organize and respond to reviews in real time.

All-in-One Dashboard

Respond promptly to reviews from dozens of review sites, all in one place.

Damage Control

Park negative reviews until you’ve had a chance to respond to them.

Sort and Evaluate

Organize reviews by date, star rating, or by customer location.

Customer Voice

Make the voice of the customer your top priority.

Own your reputation.

Maximize the power of happy patient voices with our guide to managing your online reviews.

Monitor incoming reviews.

Banyan tracks real-time review performance so you can respond in the right way, at the right time.

Stellar Ratings

View your average star rating and total reviews by date, region, or location.

Track by Location

Pinpoint review performance by location to help redirect staff efforts.

Heat-Map Data

See heat-map results for average number of reviews and star-rating.

Automatic Analysis

Analyze reviews sentiment automatically by date.